---
title: Problem Management and CSDM tables
description: Problem Management manages and uses CSDM tables. Several ServiceNow products benefit from and add value to Problem Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/pm-use-case.html
release: australia
product: Problem Management
classification: problem-management
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Applying CSDM guidelines to Problem Management, Configuring Problem Management, Problem Management, IT Service Management]
---

# Problem Management and CSDM tables

Problem Management manages and uses CSDM tables. Several ServiceNow products benefit from and add value to Problem Management.

## CSDM tables used by Problem Management

1.  Mapped Application Service \[cmdb\_ci\_service\_discovered\] table: Discovered Application Service \(service instance\) or any infrastructure CI
2.  Configuration Item \[cmdb\_ci\*\] tables
3.  Business Service \[cmdb\_ci\_service\_business\] table and Technology management service \[cmdb\_ci\_service\_technical\] table \(formerly Technical service\): Use the service classification attribute to identify business services and Technology management services.
4.  Service Offering \[service\_offering\] table: Used as a choice list attribute to filter types of service offerings like business service, Technology management offering, and service instance.

\[Omitted image "pm-used-tables-csdm-v5.png"\] Alt text: CSDM tables used by Problem Management.

## Products that add value to Problem Management

When you use Problem Management with one of the following ServiceNow products, you increase the value you get from Problem Management.

-   Discovery provides details about the tangible/physical and software CIs you are using.
-   Service Portfolio Management provides life-cycle information for a service.
-   Asset Management provides the related product model. Software Asset Management \(SAM Foundation \) and Hardware Asset Management \(HAM\) provide life-cycle data for Technology Lifecycle Management.
-   Security Management provides initial information to containment, eradication, and recovery of security related problems.
-   Risk Management provides IT risk and financial risk information.

## Products that benefit from APM

-   IT Service Management \(ITSM\): Services have the context of the business and applications, along with the information and technologies layered beneath them.
-   Information Technology Operations Management \(ITOM\): Understands the business context for the service instances along with the tangible/physical device and software being managed.
-   Governance, Risk, and Compliance \(GRC\): Auditors can leverage the business applications and related Information Objects. This helps auditors understand the design-time data sensitivity for scoping audits, measuring risks, and managing audit activities.
-   Asset Management: Manages the software and tangible/physical CI life cycles for business applications and business services.

**Parent Topic:**[Applying CSDM guidelines to Problem Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/pm-use-case-product-view.md)