---
title: Legacy: Problem Overview dashboard
description: This dashboard shows the current state of open problems.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/problem-overview-dashboard.html
release: australia
product: Problem Management
classification: problem-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Legacy: Problem Management Platform Analytics Solutions, Problem Management, IT Service Management]
---

# Legacy: Problem Overview dashboard

This dashboard shows the current state of open problems.

**Important:**

Starting in Xanadu release, the Problem overview dashboard is deprecated. Users can use [Problem dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem.md) to view, and track the open problems.

\[Omitted image "problem-overview.png"\] Alt text: The Problem Overview dashboard showing all widgets and reports

## End user and roles

|End user and goal|Required role|
|-----------------|-------------|
|Problem manager and Problem agent - View the current number of critical, overdue, and unassigned problems to identify immediate action areas.|None|

## Data visualizations

<table id="table_xvt_hl4_2fb"><thead><tr><th>

Title

</th><th>

Type

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Critical open problems

</td><td>

Single Score \[Omitted image "single-score.png"\] Alt text: single score icon

</td><td>

All open problems where Priority is 1 - Critical. This report tells you at a glance how many top priority problems there are.

</td></tr><tr><td>

Unassigned problems

</td><td>

Single Score \[Omitted image "single-score.png"\] Alt text: single score icon

</td><td>

All open problems where 'Assigned to' is empty. These are the problems you have to assign.

</td></tr><tr><td>

Overdue problems

</td><td>

Single Score \[Omitted image "single-score.png"\] Alt text: single score icon

</td><td>

All open problems where Escalation = Overdue

</td></tr><tr><td>

Open problems

</td><td>

Single Score \[Omitted image "single-score.png"\] Alt text: single score icon

</td><td>

All open problems

</td></tr><tr><td>

Problems not updated for 7 days

</td><td>

Single Score \[Omitted image "single-score.png"\] Alt text: single score icon

</td><td>

Open problems where the value in the Updated field is more than 7 days ago

</td></tr><tr><td>

Open problems older than 30 days

</td><td>

Single Score \[Omitted image "single-score.png"\] Alt text: single score icon

</td><td>

Open problems where the value in the Created field is more than 30 days ago

</td></tr><tr><td>

Open problems - Grouped

</td><td>

Horizontal Bar \[Omitted image "horizontal-bar.png"\] Alt text: Horizontal bar icon

</td><td>

Open problems grouped by Priority

</td></tr><tr><td>

Open problems older than 30 days - Grouped

</td><td>

Horizontal Bar \[Omitted image "horizontal-bar.png"\] Alt text: Horizontal bar icon

</td><td>

Open problems where the value in the Created field is more than 30 days ago, grouped by Priority

</td></tr><tr><td>

Problems by Priority and State

</td><td>

Heatmap \[Omitted image "heatmap.png"\] Alt text: Heatmap icon

</td><td>

Open Problems grouped on a matrix of Priority and State

</td></tr><tr><td>

Open problems older than 30 days by Priority and State

</td><td>

Heatmap \[Omitted image "heatmap.png"\] Alt text: Heatmap icon

</td><td>

Open problems where the value in the Created field is more than 30 days ago, grouped on a matrix of Priority and State

</td></tr><tr><td>

Problems Opened per Week

</td><td>

Line\[Omitted image "line-trend.svg"\] Alt text: line trend icon

</td><td>

Count of all problems opened this year, trending by Opened per Week

</td></tr><tr><td>

Problems Closed per Week

</td><td>

Line\[Omitted image "line-trend.svg"\] Alt text: line trend icon

</td><td>

Count of all problems closed this year, trending by Closed per Week

</td></tr></tbody>
</table>