---
title: Post knowledge
description: You can create a knowledge article from the problem immediately, and not wait for when the problem is closed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/t\_PostKnowledge.html
release: australia
product: Problem Management
classification: problem-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Communicating the outcome of a problem, Problem Management, IT Service Management]
---

# Post knowledge

You can create a knowledge article from the problem immediately, and not wait for when the problem is closed.

## Before you begin

Role required: itil, knowledge

## About this task

If you have Problem Management Best Practice — Madrid — Knowledge Integration plugin \(com.snc.best\_practice.problem.madrid.knowledge\) activated, see [Create a known error article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/create-known-error-from-problem.md). The topic applies to legacy Problem \(London or a prior release\) only.

## Procedure

1.  Open a problem from which to post a knowledge article.

2.  Click the **Post Knowledge** related link.

    The resulting knowledge article contains the following information.

    -   The problem number and **Short description** become the knowledge article **Short description**.
    -   The problem **Description** and **Workaround** become the knowledge article **Text**.
    -   The problem **Configuration item** becomes the knowledge article **Configuration Item**.
    -   The article **Topic** is set to **Known Error**.
    By default, the system creates a knowledge article in **Draft** workflow state. If the knowledge submission workflow is enabled, the problem **Short description** and **Work notes** are placed into a knowledge submission instead of an article. For more information, see [Knowledge workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_KnowledgeWorkflows.md).


**Parent Topic:**[Communicating the outcome of a problem](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/communicate-outcome-of-problem.md)