---
title: Problem dashboard
description: Dashboard providing a view into Problem Management related metrics for Open and Closed Problem records.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Platform Analytics KPIs and dashboards, Platform Analytics ITSM Dashboards, IT Service Management]
---

# Problem dashboard

Dashboard providing a view into Problem Management related metrics for Open and Closed Problem records.

KPIs for Problem.

|Data Visualization|Description|KPI \(Performance Analytics Indicator\)|
|------------------|-----------|---------------------------------------|
|Open problems \(by age and priority\)|Problems currently open distributed over age and priority.|Number of open problems|
|Open problems \(by state and age\)|Problems currently open distributed over age and state.|Number of open problems|
|% open critical problems \(by state\)|Percentage of critical problem that are categorized by state.|% of open critical problems|
|% open problems classified as known error|Percentage of problem with associated Known Error articles.|% of open problems classified as known error|
|Average reassignment of open problems \(by category\)|This is the average number of times problems have been reassigned.|Average re-assignment of open problems|
|Closed problems \(by age and priority\)|Closed problems by age and priority.|Number of closed problems|
|Mean time to close a problem|Average time taken to close a problem.|Average close time of problems|