---
title: Exploring Request Management
description: Request Management allows catalog items to be requested and fulfilled based on defined flows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/request-management/exploring-request-management.html
release: australia
product: Request Management
classification: request-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [explore]
breadcrumb: [Request Management, IT Service Management]
---

# Exploring Request Management

Request Management allows catalog items to be requested and fulfilled based on defined flows.

-   **[Request Management architecture](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/request-management/request-management-architecture.md)**  
Request Management defines the data model and processing flow for catalog item requests, from cart creation through record fulfillment.

**Parent Topic:**[Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/request-management/c_RequestManagement.md)