---
title: Using Request Management
description: Request Management allows catalog items to be requested and fulfilled based on defined flows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/request-management/using-request-management.html
release: australia
product: Request Management
classification: request-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Request Management, IT Service Management]
---

# Using Request Management

Request Management allows catalog items to be requested and fulfilled based on defined flows.

-   **[Create a catalog request in Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/request-management/create-request-workspace.md)**  
You can create a catalog request in Agent Workspace to join the Service Catalog flow from a different flow. For example, from an incident flow, you can create a request, and associate the request with the incident. It helps you in tracking the requests associated with an incident and vice versa.

**Parent Topic:**[Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/request-management/c_RequestManagement.md)