---
title: Request dashboard
description: Dashboard providing a view into process metrics related to Open and Closed Requested items.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/request.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Platform Analytics KPIs and dashboards, Platform Analytics ITSM Dashboards, IT Service Management]
---

# Request dashboard

Dashboard providing a view into process metrics related to Open and Closed Requested items.

KPIs for Request.

|Data Visualization|Description|KPI \(Performance Analytics Indicator\)|
|------------------|-----------|---------------------------------------|
|Open requested items \(by stages\)|Distribution of the requested items that are open by stages.|Number of open requested items|
|Open requested items \(by states\)|Distribution of the requested items by state.|Number of open requested items|
|Active requested items due within 5 days|Total number of open requested items that are due in 5 days.|Active RITMs nearing due date|
|Open requested items \(by age\)|Distribution of the requested items in open state. This is categorized in days between 0-1, 2-5, 6-30, 31-90, and above 90 days.|Number of open requested items|
|Mean time to fulfill a requested item|Average time taken to fulfill a requested item.|Mean time to fulfil a requested item|
|Mean time to fulfill a requested item \(by category and catalog items\)|Mean time to fulfill a requested item for different catalog categories and catalog items.|Mean time to fulfil a requested item|
|Closed requested items \(by states\)|Distribution of the requested items by their closed state i.e. Skipped, Complete, Incomplete.|Number of closed requested items|
|Request items created from various channels|Distribution of the requested items created from different sources.|Requested Items: Channel analytics|
|Requested items from incidents \(by category and catalog items\)|Requested items created from incidents for different catalog categories and catalog items.|RITMs from Incidents|