---
title: Search for a solution in Employee Center
description: Resolve a user's issue by searching for a relevant solution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/search-solution-native-ai-itsm.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Employee experience in Employee Center, Employee experience, Simplified IT Service Management, IT Service Management]
---

# Search for a solution in Employee Center

Resolve a user's issue by searching for a relevant solution.

## Before you begin

Role required: none

## Procedure

1.  Navigate to the Employee Center portal.

2.  In the search bar, specify the issue.

    \[Omitted image "ai-native-search.png"\] Alt text:

3.  Use the Now Assist conversational experience to explain your issue.

    \[Omitted image "AINativeConversation.png"\] Alt text: AI-native Employee portal conversation

    Now Assist generates recommended solutions for your issue along with reference to content sources.

4.  Review the solutions generated by Now Assist.

5.  If the solutions aren’t relevant, proceed with incident creation or checking the request status.


**Parent Topic:**[Employee experience in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/employee-experience-employee-center.md)