---
title: Create a service in Service Builder
description: Create a service in Service Builder to model, map, and document your own business and technology management services and offerings that relate to your data in Service Portfolio Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-builder/create-service.html
release: australia
product: Service Builder
classification: service-builder
topic_type: task
last_updated: "2026-04-01"
reading_time_minutes: 4
breadcrumb: [Service Builder, IT Service Management]
---

# Create a service in Service Builder

Create a service in Service Builder to model, map, and document your own business and technology management services and offerings that relate to your data in Service Portfolio Management.

## Before you begin

Role required: service\_admin, service\_author, portfolio\_admin, or portfolio\_editor

## About this task

The Service Builder framework offers you the option to create a business service or a technology management service. Once you select the type of service that you want to create, the workflow guides you through the process of adding information in a logical order:

1.  **Details**
2.  **Team**
3.  **Service Performance**
4.  **Manage Offerings**
5.  **Review & Submit**

**Tip:** You can cancel out of creating a service anytime by selecting the **Cancel** button \(next to the **Save** button\). Also, to return to the home page at any time while creating or editing a service, select \[Omitted image "home-polaris-primary2x.png"\] Alt text: Home icon..

## Procedure

1.  Navigate to **All** > **Service Portfolio Management** > **Service Builder**.

2.  From the landing page, select the type of service that you want to create: **Business** or **Technical**.

3.  Review the Getting Started screen, and then select **Continue**.

4.  On the form, fill in the fields.

    **Tip:** When you check out a service that's already been created \(to review or edit it\), the word \[DRAFT\] displays in front of the service name. Once checked back in as saved, the service name doesn't have \[DRAFT\] in front of it.

5.  <table id="table_wjk_1wz_sqb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Service name

</td><td>

Unique name that reflects the nature of the service. The name should be technology agnostic.

</td></tr><tr><td>

Consumer type

</td><td>

Definition of who the service is to be provided for.

</td></tr><tr><td>

Portfolio

</td><td>

A hierarchical categorization of services that enables you to organize your services and report on them at each level of the portfolio taxonomy.

</td></tr><tr><td>

Node

</td><td>

Taxonomy nodes enable you to organize and categorize services in your portfolio. Services can only be added to the lowest level taxonomy node of the portfolio.

</td></tr><tr><td>

Lifecycle status

</td><td>

The stage and status for the service that you're creating.

 If you have the CSDM Activation plugin installed \[com.snc.cmdb.csdm.activation\], then the CSDM compliant lifecycle fields display.

 If you don't have the plugin installed, then the legacy Service Portfolio Management phase and status fields display.

 For information on the different types of fields, see [Apply the CSDM guidelines to Digital Portfolio Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-portfolio-management/dpm-csdm.md).

</td></tr><tr><td>

Description

</td><td>

A concise description of your service to verify that it makes sense to the end user or consumer of the service.

</td></tr><tr><td>

Business criticality

</td><td>

Business criticality for the service:-   **1 — most critical**
-   **2 — somewhat critical**
-   **3 — less critical**
-   **4 —not critical**


</td></tr><tr><td>

Business need

</td><td>

The business justification for the service. Some examples are how it reduces costs and how it increases employee productivity.

</td></tr></tbody>
</table>6.  Select the **Team** tab or **Continue to Team**.

7.  On the form, fill in the fields.

8.  |Field|Description|
|-----|-----------|
|Owned by|Person accountable for the service and can edit this service at any time. This person is the service owner. Service owners must have the service\_author role.|
|Managed by|Person responsible for the day-to-day management of this service.|
|Delegate|Person that can edit this service and who can act on behalf of the service owner. Delegates must have the service\_editor role.|
|Delivery manager|Person that has responsibility for the delivery of this service.|
|Business relationship manager|Person that provides business requirements to the service owner. This person helps to define the vision, strategy, and desired outcomes for the service and works closely with the service owner.|
|Business contact|Person that contributes business requirements to the service, or who has a vested interest in the service performance.|
|Vendor|Vendor that may help deliver and support this service or may provide the required tooling or technology to deliver this service.|
|Department|Department that is accountable for the management of this service.|
|Company|Company that is accountable for the management and delivery of this service \(could be a vendor\).|
|Stakeholders|Individuals that have a vested interest in this service.|

9.  Select the **Additional Details** tab or **Continue to Additional Details**.

10. In the field, provide relevant details about your service.

11. Select the **Service Performance** tab or **Continue to Service Performance**.

12. In the field, select the KPI group that you want to measure this service by.

13. Select the **Manage Offerings** tab or **Continue to Manage Offerings**.

    The **Manage Offerings tab** displays those offerings that this service is provided for and how it’s provided to them. Here you can edit an offering or create a new offering. It contains tabs for the offering's details, team, operations, financials, and performance. A service must have at least one offering to be published. Select a tooltip \(\[Omitted image "icon-information.png"\] Alt text: Information icon\) to see a description for each tab's field entry.

14. Select **Continue to Review and Submit**.

15. Scroll down the page to review all your entries and if needed, make edits to any of your entries.

16. Select **Submit**.