---
title: Activate SLA Breakdown definitions
description: You can activate the SLA Breakdowns plugin \(com.snc.sla.breakdowns\) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-level-management/activate-sla-breakdowns-plugin.html
release: australia
product: Service Level Management
classification: service-level-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Service Level Management plugins, Configuring Service Level Management, Service Level Management, IT Service Management]
---

# Activate SLA Breakdown definitions

You can activate the SLA Breakdowns plugin \(com.snc.sla.breakdowns\) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

## Before you begin

Role required: admin

## About this task

SLA Breakdowns plugin \(com.snc.sla.breakdowns\) activates these related plugins if they are not already active.

<table id="table_lhs_r4d_ndb"><thead><tr><th>

Plugin

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Service level management\[com.snc.sla\]

</td><td>

Provides the core SLA functionality.SLA Definitions provide conditions to start, pause, stop, cancel and reset Task SLAs against any Task type.

 In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each Task SLA which is typically used to generate notifications.

</td></tr></tbody>
</table>## Procedure

1.  Navigate to **All** &gt; **System Applications** &gt; **All Available Applications** &gt; **All**.

2.  Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3.  Select **Install** to start the installation process.

    **Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`

    You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).


-   **[Installed with SLA breakdown definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/installed-with-sla-breakdowns.md)**  
Several types of components are installed with the SLA breakdown definitions.

**Parent Topic:**[Service Level Management plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/sla-plugins.md)

**Related topics**  


[Activate Service Level Management]()

[Activate SLA timeline]()

[Activate Service Level Management - SLA Timer Config API]()

[List of plugins \(Australia\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/list-of-plugins.md)