---
title: Add participants to an existing Webex call in Service Operations Workspace
description: Add a participant to a conference call to participate in the discussion to resolve the incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/add-participants-webex-call.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Webex for conference calls in Service Operations Workspace, Notify in Service Operations Workspace, Collaboration in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Add participants to an existing Webex call in Service Operations Workspace

Add a participant to a conference call to participate in the discussion to resolve the incident.

## Before you begin

Role required: itil

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the **List** \(\[Omitted image "list-icon-new.png"\] Alt text: List icon\) icon.

3.  Select **Incidents** > **Open**.

4.  Select the incident record that has an active conference call.

5.  Select the **Collaborate** icon \(\[Omitted image "collab-icon-02.png"\] Alt text: Collaborate icon\) from the contextual side panel.

6.  Select the **Calls** tab.

7.  Select the active call card.

8.  Select **Meeting options**.

9.  Select **Add participants**.

10. On the form, fill the fields.

<table id="table_zzq_tzh_1yb_webex"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Add participants

</td><td>

Options to add participants for the conference call.

</td></tr><tr><td>

Include a brief message for participants

</td><td>

Provide a brief summary about the issue to be discussed in the conference call.

</td></tr></tbody>
</table>11. Select **Add participants**.


**Parent Topic:**[Use Webex for conference calls in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/cisco-webex-sow.md)