---
title: Assign the Password Reset Service Desk role to the user
description: Assign the password reset service desk agent \(password\_reset\_service\_desk\) role to the users to work on the incidents or interactions related to the password reset issues.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/assign-sd-role-pr-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Setting up Service Desk assisted Password Reset in Service Operations Workspace, Setting up integrations in Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Assign the Password Reset Service Desk role to the user

Assign the password reset service desk agent \(password\_reset\_service\_desk\) role to the users to work on the incidents or interactions related to the password reset issues.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Service Operations Workspace** > **Overview**.

2.  On the **Admin Center** page, do one of the following:

    -   In the **Overview** tab, select the **Configure** button in the **Service Desk Assisted Password Reset** card.
    -   In the **Configurations** tab, select **Service Desk Assisted Password Reset** card.
3.  On the **Password reset agents** card, select **Configure**.

    A new tab containing the list of users who have the service desk assisted password reset role\(password\_reset\_service\_desk\) is displayed.

4.  Select **New**.

5.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |User|Users whom the password reset role \(password\_reset\_service\_desk\) must be assigned.|
    |Role|Password reset service desk role to be assigned.|

6.  Select **Submit**.


**Parent Topic:**[Setting up Service Desk assisted Password Reset in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/setup-password-reset-sow.md)