---
title: Associate an interaction with a task record
description: Associating a record to an interaction leverages data to streamline processes, enhance the customer experience, and improve resolution time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/associate-interaction-record-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Interaction Management in Service Operations Workspace, Operating IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Associate an interaction with a task record

Associating a record to an interaction leverages data to streamline processes, enhance the customer experience, and improve resolution time.

## Before you begin

Role required: itil or admin

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the **List** \(\[Omitted image "list-icon-new.png"\] Alt text: List icon\) icon.

3.  Select **Interactions** > **Open**.

4.  Select the interaction record.

5.  Select More Actions \(\[Omitted image "more-options-card.png"\] Alt text: More actions\) icon, and then select **Associate record**.

    A modal is displayed with the list of records.

    \[Omitted image "associate-records-interaction-sow-jun24.png"\] Alt text: Associate records

6.  Select the record that must be associated to the interaction.

    You can select multiple records at once.

7.  Select **Associate**.

    The selected records are associated with the interaction.


**Parent Topic:**[Interaction Management in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/interaction-sow.md)

**Related topics**  


[Create an interaction in Service Operations Workspace]()

[Work on an interaction in Service Operations Workspace]()

[Collaborate using Microsoft Teams from an interaction record in Service Operations Workspace]()