---
title: Cancel a Universal Request in Service Operations Workspace
description: Cancel the Universal Request if the issue is resolved already or you no longer require the request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/cancel-ur-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Universal Request in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Cancel a Universal Request in Service Operations Workspace

Cancel the Universal Request if the issue is resolved already or you no longer require the request.

## Before you begin

Role required: admin

## About this task

You can cancel a universal request only if there are no active or closed primary tickets attached to it. You can cancel a universal request in **New** or **In Progress** states only. When the universal request is canceled, email notifications are sent to the stakeholders associated with the request.

## Procedure

1.  Navigate to **All** > **Workspaces** > **Service Operations Workspace**.

2.  From the navigation list, select **List**.

3.  From the navigation list, select **Universal Request** > **Open**.

4.  From the list of open universal requests, select the request you want to cancel.

5.  Select **Canceled** from the **State** field.

    **Note:** If the person in **Opened for** tries to cancel the request, then they must enter the reason for canceling.

6.  Select **Update**.


**Parent Topic:**[Universal Request in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/using-ur-sow.md)