---
title: Collaboration in Service Operations Workspace
description: Collaboration services provide a way to communicate and collaborate in real time to resolve the incidents. You can initiate a chat or make conference calls using a service provider to communicate with stakeholders.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/collaboration-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Collaboration in Service Operations Workspace

Collaboration services provide a way to communicate and collaborate in real time to resolve the incidents. You can initiate a chat or make conference calls using a service provider to communicate with stakeholders.

To start a Microsoft Teams chat, refer [Collaborate on a task record using Microsoft Teams in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/start-msteams-chat-sow.md).

-   **[Notify in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/notify-sow.md)**  
Notify in Service Operations Workspace provides support for SMS, telephone, and the service providers on the ServiceNow AI Platform for communicating internally with team members and externally with customers and contractors.
-   **[Initiate a chat from Sidebar in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/initate-sidebar-chat-sow.md)**  
Initiate a Sidebar chat to work towards the resolution of an incident.

**Parent Topic:**[Managing IT services in your organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/managing-services-operations-in-organization.md)

**Related topics**  


[Knowledge Management in Service Operations Workspace]()

[Major Incident Management in Service Operations Workspace]()

[On-Call Scheduling in Service Operations Workspace]()

[Problem Management in Service Operations Workspace]()

[Recommendation Framework in Service Operations Workspace]()

[Recommended Actions for ITSM in Service Operations Workspace]()

[ServiceNow integrations with Microsoft Teams in Service Operations Workspace]()

[Service Level Management in Service Operations Workspace]()

[Walk-up Experience management in Service Operations Workspace]()

[Computer Telephony Integration in Service Operations Workspace]()

[Universal Request in Service Operations Workspace]()

[Universal Task in Service Operations Workspace]()

[Resetting password using Service-desk assisted Password Reset in Service Operations Workspace]()