---
title: Universal Request in Service Operations Workspace reference
description: Universal Request is activated in Service Operations Workspace when you enable the Universal Request plugin \(com.snc.universal\_request\). This topic provides information about components installed with Universal Request in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/components-installed-ur-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Universal Request in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Universal Request in Service Operations Workspace reference

Universal Request is activated in Service Operations Workspace when you enable the Universal Request plugin \(com.snc.universal\_request\). This topic provides information about components installed with Universal Request in Service Operations Workspace.

## Roles installed

<table id="table_u1t_gb1_wdb"><thead><tr><th>

Role title \[name\]

</th><th>

Description

</th></tr></thead><tbody><tr><td>

UR administrator\[sn\_uni\_req.ur\_admin\]

</td><td>

Set up and configure Universal Request roles for Universal Request for Service Operations Workspace.

</td></tr><tr><td>

Routing agent \[sn\_uni\_req.routing\_agent, sn\_uni\_req.universal\_request\_write, sn\_uni\_req.universal\_request\_read, itil\]

</td><td>

Create, edit, view and resolve the universal requests.

</td></tr><tr><td>

Routing agent \[sn\_uni\_req.routing\_agent, sn\_uni\_req.universal\_request\_write,sn\_uni\_req.universal\_request\_read, interaction\_agent\]

</td><td>

Handle interactions and create universal request from interaction.

</td></tr></tbody>
</table>**Parent Topic:**[Universal Request in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/using-ur-sow.md)