---
title: Universal Task in Service Operations Workspace reference
description: Several types of components are installed with activation of the Universal Task application, including tables and user roles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/components-installed-ut-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Universal Task in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Universal Task in Service Operations Workspace reference

Several types of components are installed with activation of the Universal Task application, including tables and user roles.

## Roles installed

|Role title \[name\]|Description|Contains roles|
|-------------------|-----------|--------------|
|Admin \[sn\_uni\_task.admin\]|View and configure the Universal Task application|None|
|Report view \[sn\_uni\_task.report\_view\]|Access and view Universal Task reports|None|
|Employee form admin \[sn\_uni\_task.emp\_form\_admin\]|Create and manage Employee forms|survey\_admin|
|Employee form creator \[sn\_uni\_task.emp\_form\_creator\]|Create and modify employee forms|survey\_creator|
|sn\_uni\_task.template\_admin|Create and manage Universal Task templates|None|

## Tables installed

<table id="table_fbz_123"><thead><tr><th>

Table

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Universal Task \[sn\_uni\_task\_universal\_task\]

</td><td>

Store the Universal Task record details for a department-specific table.

</td></tr><tr><td>

Universal Task Configuration \[sn\_uni\_task\_config\]

</td><td>

Store the list of task types for each department-specific table.

</td></tr><tr><td>

Catalog Task Configuration \[sn\_uni\_task\_catalog\_task\_config\]

</td><td>

Stores the catalog items details of the department-specific table.

</td></tr><tr><td>

Base Task Configuration \[sn\_uni\_task\_base\_task\_config\]

</td><td>

Serves as the base table for the configuration tables for all task types.

</td></tr><tr><td>

Employee Form \[sn\_uni\_task\_employee\_form\]

</td><td>

Stores the employee form records that were created for the Collect employee input task type.

</td></tr><tr><td>

Employee Input Task Configuration \[sn\_uni\_task\_emp\_input\_task\_config\]

</td><td>

Stores the roles that can view the responses of completed employee forms for each department-specific table.

</td></tr><tr><td>

Universal Task Template \[sn\_uni\_task\_template\]

</td><td>

Stores the universal task templates with predefined field values that can be applied on Universal Task forms.

</td></tr><tr><td>

Universal Task Dynamic Template Mapping \[sn\_uni\_task\_dynamic\_template\_mapping\]

</td><td>

Stores the dynamic template mappings between Universal Task fields and parent table fields.

</td></tr></tbody>
</table>**Parent Topic:**[Universal Task in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/using-ut-sow.md)