---
title: Components installed with Service Operations Workspace ITSM Applications
description: Several types of components are installed with the Service Operations Workspace ITSM Applications application \(sn-sow-itsm-cont\) installation, including user role, plugins, and ServiceNow Store applications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/components-installed-with-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: reference
last_updated: "2026-09-21"
reading_time_minutes: 3
breadcrumb: [Service Operations Workspace for ITSM reference, Service Operations Workspace for ITSM, IT Service Management]
---

# Components installed with Service Operations Workspace ITSM Applications

Several types of components are installed with the Service Operations Workspace ITSM Applications application \(sn-sow-itsm-cont\) installation, including user role, plugins, and ServiceNow Store applications.

## Roles installed

<table id="table_u1t_gb1_wdb"><thead><tr><th>

Role title \[name\]

</th><th>

Description

</th><th>

Contains roles

</th></tr></thead><tbody><tr><td>

Service Operations Workspace user\[sn\_sow.sow\_user\]

</td><td>

Enables users to access and perform basic operations in Service Operations Workspace.

</td><td>

None

</td></tr></tbody>
</table>## Plugins installed

<table id="table_ics_vsk_xsb"><thead><tr><th>

Plugin

</th><th>

Description

</th></tr></thead><tbody><tr><td>

UX Framework User Criteria\[com.glide.ux.user\_criteria\]

</td><td>

UX framework for user criteria.

</td></tr><tr><td>

Dynamic Related Records for Configurable Workspace\[com.snc.uib.sn\_dyn\_rel\_rec\]

</td><td>

Framework to display the contextual dynamic Related Records section in a configurable workspace.

</td></tr></tbody>
</table>## Store applications installed

<table id="table_fbz_45z_vdb"><thead><tr><th>

Store application

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Record Page for Service Operations Workspace \[sn\_sow\_record\]

</td><td>

Record view that is used across various applications in Service Operations Workspace. This view includes detailed record information such as actions and related records.

</td></tr><tr><td>

Quick links component for Service Operations Workspace \[sn\_sow\_quick\_links\]

</td><td>

Framework to create and maintain a list of customized hyperlinks in Service Operations Workspace.

</td></tr><tr><td>

Service Operations Workspace Core\[sn\_sow\]

</td><td>

Core capabilities and workspace configurations for Service Operations Workspace.

</td></tr><tr><td>

Change Management for Service Operations Workspace \[sn\_sow\_chg\]

</td><td>

Change creation process in Service Operations Workspace.

</td></tr><tr><td>

Collaboration services for Service Operations Workspace \[sn\_sow\_collab\]

</td><td>

Collaboration between peers and requester using Microsoft Teams in Service Operations Workspace.

</td></tr><tr><td>

Incident Management for Service Operations Workspace \[sn\_sow\_inc\]

</td><td>

Streamlined and automated incident response process to respond to an unplanned event or service interruption and to restore services in Service Operations Workspace.

</td></tr><tr><td>

Recommendations for Incident Management \[sn\_sow\_incident\_rf\]

</td><td>

Configurations to predict recommendations for an incident, for example, recommendation rules, in Service Operations Workspace. Use information from similar incidents and knowledge articles to resolve incidents faster.

</td></tr><tr><td>

Interaction Management for Service Operations Workspace \[sn\_sow\_interaction\]

</td><td>

Streamlined interaction process to respond through a communication channel \(chat, phone conversation, or walk-up\) in Service Operations Workspace.

</td></tr><tr><td>

Interceptor UI for Service Operations Workspace \[sn\_sow\_interceptor\]

</td><td>

Interceptor user interface to create a task type for change and problem in Service Operations Workspace.

</td></tr><tr><td>

Service Operations Workspace ITSM Common\[sn\_sow\_itsm\_common\]

</td><td>

Common configurations shared across IT Service Management applications in Service Operations Workspace.

</td></tr><tr><td>

On Call Scheduling for Service Operations Workspace \[sn\_sow\_on\_call\]

</td><td>

On-call support for incidents in Service Operations Workspace.

</td></tr><tr><td>

On-Call Onboarding\[sn\_on\_call\_onboard\]

</td><td>

Guided onboarding utilities to configure on-call schedules for multiple teams or groups in Service Operations Workspace. Installs the On-Call Bulk Upload and On-Call Bulk Upload Task tables to track upload job and status.

</td></tr><tr><td>

Problem Management for Service Operations Workspace \[sn\_sow\_problem\]

</td><td>

Problem creation process to identify the cause of a service interruption reported by a significant or recurring incidents in Service Operations Workspace.

</td></tr><tr><td>

Request Management for Service Operations Workspace \[sn\_sow\_req\]

</td><td>

Request creation process and support for the entire life cycle of requests in Service Operations Workspace.

</td></tr><tr><td>

Walk-up Experience for Service Operations Workspace \[sn\_sow\_walkup\]

</td><td>

Setup for walk-up queues, stockroom, and appointments in Service Operations Workspace.

</td></tr><tr><td>

Recommendation Framework \[sn\_rf\]

</td><td>

Framework to generate contextual, actionable, and dynamic recommendations in a configurable workspace.

</td></tr><tr><td>

Service Level Management Experience for Workspace\[sn\_sla\]

</td><td>

Gathers service requirements and monitors and reports with reference to agreed service levels \(SLAs\) in a configurable workspace.

</td></tr><tr><td>

Service Operations Workspace Admin Center\[sn\_sow\_admin\]

</td><td>

Provides quick access to configurations of customisable pages in Service Operations Workspace and recommends the additional setup needed to extend Service Operations Workspace capabilities.

</td></tr><tr><td>

Service Operations Workspace ITSM Admin Center\[sn\_sow\_itsm\_admin\]

</td><td>

Provides quick access to ITSM related configurations in Service Operations Workspace.

</td></tr></tbody>
</table>**Parent Topic:**[Service Operations Workspace for ITSM reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/sow-reference.md)

**Related topics**  


[Terminology in Service Operations Workspace for ITSM]()

[Additional roles for SOW admin]()

[Version compatibility between Service Operations Workspace for ITSM and Service Operations Workspace ITOM]()

[Service Operations Workspace for ITSM data model]()