---
title: Configuring Interaction Management in Service Operations Workspace
description: Configure the features of Interaction Management to manage the interactions in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/configure-interaction-management-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring Service Operations Workspace for ITSM to improve your experience, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Configuring Interaction Management in Service Operations Workspace

Configure the features of Interaction Management to manage the interactions in Service Operations Workspace.

-   **[Configure the duration to view the requester's activities for an interaction in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configure-days-display-data.md)**  
Configure the duration to display requester’s history, consisting of tasks, interactions, and assets. These details are displayed in the Requester Information side panel of Interaction Management record
-   **[Hide the inbox in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/hide-inbox-sow-interaction.md)**  
Hide the inbox automatically when a work item, like a chat or call, is accepted. If disabled, the inbox will remain visible even after accepting a work item.
-   **[Automatically close an interaction in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/automatically-close-interaction-sow.md)**  
Automatically close the interaction when an incident linked is closed in Service Operations Workspace.
-   **[Configure the display of requester related records in an interaction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configure-order-related-records-interaction.md)**  
For an interaction, ensure that related records of a requester are displayed as intended for Service Operations Workspace.
-   **[ITSM Configurable Workspace chat session tabs in SOW](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/sow-itsm-workspace-chat-session-tabs.md)**  
Use visual indicators on chat session tabs, such as colors and icons, to alert agents about unread messages and SLA threshold timers.
-   **[ITSM voice interaction record page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/itsm-native-voice-record-page.md)**  
The ITSM voice interaction record page provides a component that customers can use for integration with Contact Center as a Service \(CCaaS\) providers and an interface that agents can use to handle customer phone calls.

**Parent Topic:**[Configuring Service Operations Workspace for ITSM to improve your experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configuring-sow-to-improve-experience.md)