---
title: Configure the task record information in the MS Teams Import tab
description: Customize the task record fields displayed when you view or import a Microsoft Teams chat conversation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/configure-record-details-import-chat-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring Service Operations Workspace for ITSM to improve your experience, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Configure the task record information in the MS Teams Import tab

Customize the task record fields displayed when you view or import a Microsoft Teams chat conversation.

## Before you begin

Role required: admin

## About this task

When you view or import a Microsoft Teams chat conversation for a task record, the record details are displayed in the **Details** section of the **MS Teams Import** tab. These details are configured in the **Script** field of an implementation corresponding to the task record in the sn\_tcm\_collab\_hook.MSTeamsTaskInfoCardHandler extension point.

For information about collaborating on a task record using Microsoft Teams chat, see [Collaborate on a task record using Microsoft Teams in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/start-msteams-chat-sow.md).

\[Omitted image "ms-teams-chat-page.png"\] Alt text: MS Teams Import tab.

## Procedure

1.  Navigate to **All** > **System Extension Points** > **Scripted Extension Points**.

2.  From the Extension Points list, select **sn\_tcm\_collab\_hook.MSTeamsTaskInfoCardHandler**.

3.  From the Implementations related list, select an implementation associated with the task record and modify the **Script** field.

4.  Edit the **Script** field.

5.  Click **Update**.


**Parent Topic:**[Configuring Service Operations Workspace for ITSM to improve your experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configuring-sow-to-improve-experience.md)