---
title: Configuring Service Operations Workspace for ITSM
description: You can configure Service Operations Workspace so that agents can manage IT fulfillment volume efficiently.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/configure-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Service Operations Workspace for ITSM, IT Service Management]
---

# Configuring Service Operations Workspace for ITSM

You can configure Service Operations Workspace so that agents can manage IT fulfillment volume efficiently.

-   **[Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/migration-from-itsm-aw-sow.md)**  
You can easily migrate common customizations and configurations for various features from ITSM Agent Workspace to Service Operations Workspace for ITSM using the on-screen migration utility. With this migration, you won't have to rebuild these features in Service Operations Workspace for ITSM. For these features, you can migrate any specific record types and elements or all of them.
-   **[Getting started with Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/getting-started-sow.md)**  
Set up Service Operations Workspace by procuring the required license, configuring the Admin Center, and assigning the workspace to your agents.
-   **[Setting up integrations in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/setting-up-sow-itsm.md)**  
You can set up multiple integrations in Service Operations Workspace for ITSM to leverage its complete capabilities.
-   **[Admin Center in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/admin-center-sow.md)**  
The Admin Center provides centralized control of the instance to admins. It provides effortless, quick access to manage all customizations in Service Operations Workspace \(SOW\) for IT Service Management \(ITSM\), and additional plugins that extend the Service Operations Workspace for ITSM capabilities.
-   **[Configuring Service Operations Workspace for ITSM to improve your experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configuring-sow-to-improve-experience.md)**  
Besides the configurations that are part of the essential setup for implementing Service Operations Workspace for ITSM, you can still improve your Service Operations Workspace for ITSM experience with a few configurations.

**Parent Topic:**[Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/sow-landing-page.md)