---
title: Contexts in Recommended Actions for ITSM
description: The ITSM base system includes the following context.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/contexts-in-recommended-actions-for-itsm.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Recommended Actions for ITSM reference, Recommended Actions for ITSM in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Contexts in Recommended Actions for ITSM

The ITSM base system includes the following context.

<table id="table_ics_vsk_xsb"><thead><tr><th>

Context

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Incident context

</td><td>

This will show all valid recommendations on incidents based on the active recommendations in the Service Operations Workspace.

</td></tr><tr><td>

Incident task

</td><td>

This will allow you to search for AI powered recommendations for incident tasks in Service Operations Workspace.

</td></tr><tr><td>

Problem

</td><td>

This will allow you to search for AI powered recommendations for problems in Service Operations Workspace.

</td></tr><tr><td>

Problem task

</td><td>

This will allow you to search for AI powered recommendations for problem tasks in Service Operations Workspace.

</td></tr><tr><td>

Change request

</td><td>

This will allow you to search for AI powered recommendations for change requests in Service Operations Workspace.

</td></tr><tr><td>

Change task

</td><td>

This will allow you to search for AI powered recommendations for change tasks in Service Operations Workspace.

</td></tr><tr><td>

Interaction

</td><td>

This will allow you to search for AI powered recommendations for interactions in Service Operations Workspace.

</td></tr><tr><td>

Request

</td><td>

This will allow you to search for AI powered recommendations for requests in Service Operations Workspace.

</td></tr></tbody>
</table>**Parent Topic:**[Recommended Actions for ITSM reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/recommended-actions-for-itsm-reference.md)