---
title: Create adhoc communication and collaboration using the Related record tab
description: Create adhoc communication and collaboration using the incident communication plan related list on the Related records tab of an incident record page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/create-adhoc-comm-collab-mim-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Collaborate with stakeholders during a major incident, Managing a major incident record, Major Incident Management in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Create adhoc communication and collaboration using the Related record tab

Create adhoc communication and collaboration using the incident communication plan related list on the **Related records** tab of an incident record page.

## Before you begin

Role required: major\_incident\_manager, itil, ia\_admin, or admin

## Procedure

1.  On an incident record, select the **Related records** tab.

2.  In the related list, select the **Incident communications Plans** button to open a list of the existing communication plans associated with the incident record.

3.  Select **New** to create an incident communication plan.

    For more information on the form fields of an incident communication plan, see [Create adhoc incident communication plan from incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/t_CreateAnAlertFromAnIncident.md).

    The Incident communication plan record opens on a separate tab.

4.  On the Incident communication plan record, select the **Related records** tab.

5.  In the related links section, select **Incident Communication task**.

6.  Select **New** to create an incident communication task.

    For more information on the form fields of an incident communication task, see [Create adhoc incident communication task from Incident Communications Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/create-adhoc-inci-commu-task.md).

7.  On the Incident communication task record, add a communication channel.

    1.  Select the **More actions** \(\[Omitted image "mim-more-action-icon.png"\] Alt text: More action icon\) icon and then select **Add communication channel**.

    2.  On the pop-up window, select **Channel type**.

        The possible values are:

        -   Communication
        -   Collaboration
    3.  Select **Channel**.

        The possible values change depending on the selected **Channel type**:

        -   If **Channel type** is set to **Communication**, you can set one of the following values:
            -   DEX Desktop Assistant
            -   Email
            -   SMS
            -   Microsoft Teams
            -   Slack
            -   Slack notification
        -   If **Channel type** is set to **Collaboration**, you can set one of the following values:
            -   Sidebar discussion
            -   Conference
    4.  Select **Save**.

        The communication channel record opens on a separate tab.

    5.  On the communication channel record, fill in the required details based on the selected **Channel**.

        For more information on the form fields, see [Define a communication channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/create-comm-channel-definition.md).

    6.  Select **Save**.


**Parent Topic:**[Collaborate with stakeholders during a major incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/collaborate-stakeholders-mim-sow.md)