---
title: Create a problem task in Service Operations Workspace
description: When you need to engage another team or agent for help, create and assign a problem task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/create-problem-task-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Problem Management in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Create a problem task in Service Operations Workspace

When you need to engage another team or agent for help, create and assign a problem task.

## Before you begin

Role required: itil or problem\_coordinator

## Procedure

1.  Open a problem.

2.  From the problem record page, create a problem task in the one of the following ways.

    -   Select **Create problem task**.
    -   From the **Problem Tasks** tab, select **New**.
3.  In the Create problem task dialog box, select the problem task type.

    -   **Root cause analysis**: Tasks to investigate the root cause of a problem and to find a resolution for the problem.
    -   **General**: Tasks other than root cause analysis tasks.
    For information about creating additional task types, see [Create a task type for problem or change in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/create-task-type-sow.md).

4.  Select **Create**.

5.  On the problem task form, fill in the fields.

    For a description of the field values, see [Problem task form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/problem-task-form-sow.md).

6.  Select **Save**.


**Parent Topic:**[Problem Management in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/problem-sow.md)

**Related topics**  


[Create a problem in Service Operations Workspace]()

[Work on a problem in Service Operations Workspace]()

[Problem Management models in Service Operations Workspace]()

[Work on a problem task in Service Operations Workspace]()

[Problem Management in Service Operations Workspace reference]()