---
title: Create an appointment through incident
description: Schedule an appointment on behalf of a requester through an incident record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/create-walkup-appointment-incident-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Walk-up Experience management in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Create an appointment through incident

Schedule an appointment on behalf of a requester through an incident record.

## Before you begin

Role required: itil or admin

## Procedure

1.  From the navigation list, select **List**.

2.  Under **Incidents**, select **Open** or **Assigned to me**.

3.  Select the incident for which you want to schedule an appointment.

4.  Select the More actions icon.

5.  From the drop-down list, select the option **Book Walk-up Appointment**.

6.  In the Walk-up Appointment Booking window, enter the required details to book an appointment on behalf of the requester.

7.  Select **Submit**.


## Result

-   A walk-up appointment record is created.
-   The **Walk-up Appointment** option appears under the **Related records** tab for that incident. You can see all the Walk-up appointments related to the incident.
-   The requester is notified of the appointment. The requester can also see the appointment created on the home page under the My active items widget.

**Parent Topic:**[Walk-up Experience management in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/walkup-sow.md)