---
title: Create escalation trigger rules and policy from team record
description: Navigate to team record to create new policy and trigger rules
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/edit-escalation-trigger-rules-and-policy-from-team-record.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Escalation triggers and policies, Configuring On-Call Scheduling in Service Operations Workspace, On-Call Scheduling in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Create escalation trigger rules and policy from team record

Navigate to team record to create new policy and trigger rules

## Before you begin

Get an overview of how to create escalation trigger rules and policy from a team record in this video.

Role required: rota\_manager, rota\_admin

## Procedure

1.  Navigate to **Workspaces** > **Service Operation Workspace**.

2.  Click the **Schedule** icon.

3.  On the **Schedules** page, right-click the shift span and click \[Omitted image "edit-icon.png"\] Alt text: Edit icon icon.


**Parent Topic:**[Escalation triggers and policies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/work-on-escalation-trigger-rules-and-policies-in-sow.md)