---
title: Field level recommendations in Recommended Actions for ITSM
description: ITSM base system includes the following field level recommendations for incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/field-level-recommendations-in-recommended-actions-for-itsm.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Recommended Actions for ITSM reference, Recommended Actions for ITSM in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Field level recommendations in Recommended Actions for ITSM

ITSM base system includes the following field level recommendations for incidents.

|Recommendation|Description|
|--------------|-----------|
|Service \(Classification\)|Returns Predictive Intelligence based field recommendations. This will give field predictions in the Service field of the current incident.|
|Assignment group \(Classification\)|Returns Predictive Intelligence based field predictions in the Assignment Group field of the current incident.|
|Configuration item \(Classification\)|Returns Predictive Intelligence based field predictions in the Configuration item field of the current incident.|
|Incident Fields value prediction \(TI\)|Returns Task Intelligence for ITSM based field predictions in the Service Assignment Group, Configuration item fields of the current incident.|

**Parent Topic:**[Recommended Actions for ITSM reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/recommended-actions-for-itsm-reference.md)