---
title: Hide the inbox in Service Operations Workspace
description: Hide the inbox automatically when a work item, like a chat or call, is accepted. If disabled, the inbox will remain visible even after accepting a work item.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/hide-inbox-sow-interaction.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring Interaction Management in Service Operations Workspace, Configuring Service Operations Workspace for ITSM to improve your experience, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Hide the inbox in Service Operations Workspace

Hide the inbox automatically when a work item, like a chat or call, is accepted. If disabled, the inbox will remain visible even after accepting a work item.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Service Operations Workspace Admin Center** > **Overview**.

2.  Select **Configure** of **Interaction Management** from the **ITSM core configurations** section.

3.  Toggle the **Hide inbox when work item is accepted** option.


**Parent Topic:**[Configuring Interaction Management in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configure-interaction-management-sow.md)