---
title: Join or leave a conference call from Twilio in Service Operations Workspace
description: Join an existing Twilio conference call to participate in a discussion to resolve an incident. You can leave the call without affecting other participants.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/join-conference-call-telephony.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Twilio to make conference calls in Service Operations Workspace, Notify in Service Operations Workspace, Collaboration in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Join or leave a conference call from Twilio in Service Operations Workspace

Join an existing Twilio conference call to participate in a discussion to resolve an incident. You can leave the call without affecting other participants.

## Before you begin

Role required: itil

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the **List** \(\[Omitted image "list-icon-new.png"\] Alt text: List icon\) icon.

3.  Select **Incidents** > **Open**.

4.  Select the incident record that has an active conference call.

5.  Select the **Collaborate** icon \(\[Omitted image "collab-icon-02.png"\] Alt text: Collaborate icon\) from the contextual side panel.

6.  Select the **Calls** tab.

7.  Select the active call card.

8.  Join or leave the call.

    -   To join the call, select **Join call**.
    -   To leave the call, select **Leave call**.

**Parent Topic:**[Use Twilio to make conference calls in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/telephony-sow.md)