---
title: Join a conference call from Zoom in Service Operations Workspace
description: Join an existing conference call to participate in the discussion to resolve an incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/join-conference-call-zoom.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage Zoom conference calls in Service Operations Workspace, Use Zoom to make conference calls in Service Operations Workspace, Notify in Service Operations Workspace, Collaboration in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Join a conference call from Zoom in Service Operations Workspace

Join an existing conference call to participate in the discussion to resolve an incident.

## Before you begin

Role required: itil

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the **List** \(\[Omitted image "list-icon-new.png"\] Alt text: List icon\) icon.

3.  Select **Incidents** > **Open**.

4.  Select the incident record that has an active conference call.

5.  Select the **Collaborate** icon \(\[Omitted image "collab-icon-02.png"\] Alt text: Collaborate icon\) from the contextual side panel.

6.  Select the **Calls** tab.

7.  On the **Active** card, select **Join call**.

    **Note:** You can search the chat history by participant name, and the subject of the chat.


**Parent Topic:**[Manage Zoom conference calls in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/manage-conference-calls-zoom.md)