---
title: Manage recipients in a communication task
description: Manage the recipients list for a communication task to create flexible and effective communication with the required stakeholders.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/manage-recipients-mim-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Communicating about incidents and major incidents, Managing a major incident record, Major Incident Management in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Manage recipients in a communication task

Manage the recipients list for a communication task to create flexible and effective communication with the required stakeholders.

## Before you begin

Role required: major\_incident\_manager, ia\_admin, itil, or admin

## Procedure

1.  On an incident record, select the **Communicate** tab.

2.  Select **Manage recipients**.

    You can also select the **More actions** \(\[Omitted image "mim-more-action-icon.png"\] Alt text: More action icon\) icon for a communication task and then select **Manage recipients**.

3.  On the Manage recipients pop-up window, fill in the details.

<table id="table_sch_g4g_z1c"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Communication

</td><td>

Communication plan that is associated with the communication task for which you want to manage recipients.**Note:** When you select the **More actions** icon \(\[Omitted image "mim-more-action-icon.png"\] Alt text: More action icon\) for a communication task and then select **Manage recipients**, the communication plan associated the selected communication task is selected by default. When you select the **Manage recipients** option directly from the **Communicate** tab, you must select the communication plan.

</td></tr><tr><td>

Add recipients

</td><td>

User, user group, or list of recipients to whom the communication is sent.

</td></tr><tr><td>

Designate role

</td><td>

User role of the recipients.

</td></tr><tr><td>

Add

</td><td>

Button to add the recipients and the user role to the **Recipients** field.

</td></tr><tr><td>

Recipients

</td><td>

User, user group, or list of recipients with the user role. You must use the **Add** button to add the recipients and the user role to this field.

</td></tr></tbody>
</table>4.  Select **Save**.


**Parent Topic:**[Communicating with stakeholders about incidents and major incidents in SOW](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/communicating-with-stakeholders-sow.md)