---
title: Use Microsoft Teams to make conference calls in Service Operations Workspace
description: Use Microsoft Teams to schedule the conference calls with the stake holders to resolve the incidents in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/microsoft-teams-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Notify in Service Operations Workspace, Collaboration in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Use Microsoft Teams to make conference calls in Service Operations Workspace

Use Microsoft Teams to schedule the conference calls with the stake holders to resolve the incidents in Service Operations Workspace.

-   **[Start a conference call using Microsoft Teams in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/start-conference-call-microsoft-teams.md)**  
Start a conference call from Microsoft Teams to work towards the resolution of an incident.
-   **[Manage Microsoft Teams conference calls in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/manage-conference-calls-teams.md)**  
Add or mute participants in a Microsoft Teams conference call in Service Operations Workspace.
-   **[Leave a Microsoft Teams conference call in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/leave-teams-conference-call.md)**  
Leave an active conference call. The call will still be active with other participants.
-   **[End a Microsoft Teams conference call in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/end-teams-conference-call.md)**  
As a host or a user with the incident manager role, you can end the conference call.
-   **[Reinitiate a conference call from Microsoft Teams in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/reinitiate-teams-conference-call.md)**  
Reinitiate a conference call to discuss about the resolution of an incident.
-   **[View a conference call recording from Microsoft Teams in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/view-call-recording-teams.md)**  
View details for a recorded conference call in Service Operations Workspace by accessing the associated conference record as a reference.

**Parent Topic:**[Notify in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/notify-sow.md)