---
title: Edit On-call team preference using Teams menu
description: Use the Teams menu to edit the on-call preferences for a selected team.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/oncall-team-preference-tab-in-teams.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Create notification preference rule, Configuring On-Call Scheduling in Service Operations Workspace, On-Call Scheduling in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Edit On-call team preference using Teams menu

Use the **Teams** menu to edit the on-call preferences for a selected team.

## Before you begin

Role required: rota\_manager, rota\_admin

## Procedure

1.  Navigate to **Workspaces** > **Service Operation Workspace**.

2.  From the primary navigation, select **Teams** \(\[Omitted image "icon-sr-teams.png"\] Alt text: Teams.\).

3.  Select a team card to open.

4.  Select **On-call team preferences** from the header.

    \[Omitted image "oncall\_team\_preferences\_sow.png"\] Alt text: On-call team preferences form

5.  Select an **On-call shift managers** from the list menu.

6.  Select an option for **PTO requests** from the list menu.

7.  Select an option for **Preferred start day of the week** from the list menu.

    **Note:** This option is available for Washington DC and later release only.

8.  Select an option for **Allow shift schedule overlap** from the list menu.

9.  Select an option for **Escalation rule on shift overlap** for the list menu.

10. Select **Save**.


**Parent Topic:**[Create notification preference rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/create-notification-preference-rule.md)