---
title: Recommended Actions for ITSM in Service Operations Workspace
description: Get guidance-based or field-level recommendations for records in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/recommended-actions-for-itsm-in-service-operations-workspace.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Recommended Actions for ITSM in Service Operations Workspace

Get guidance-based or field-level recommendations for records in Service Operations Workspace.

-   **[Get guidance-based recommendations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/get-guidance-based-recommendations.md)**  
Get actionable real-time recommendations in the side panel to help address customer issues and resolve issues quickly.
-   **[Get field recommendations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/get-field-recommendations.md)**  
Get incident field recommendations in Service Operations Workspace while creating or updating incidents.
-   **[Recommended Actions for ITSM reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/recommended-actions-for-itsm-reference.md)**  
Reference topics provide additional information about various form fields and components installed with Recommended Actions for ITSM.

**Parent Topic:**[Managing IT services in your organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/managing-services-operations-in-organization.md)

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