---
title: Recommended Actions for ITSM reference
description: Reference topics provide additional information about various form fields and components installed with Recommended Actions for ITSM.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/recommended-actions-for-itsm-reference.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Recommended Actions for ITSM in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Recommended Actions for ITSM reference

Reference topics provide additional information about various form fields and components installed with Recommended Actions for ITSM.

-   **[Contexts in Recommended Actions for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/contexts-in-recommended-actions-for-itsm.md)**  
The ITSM base system includes the following context.
-   **[Rules in Recommended Actions for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/rules-in-recommended-actions-for-itsm.md)**  
ITSM base system includes the following rules.
-   **[Guidance based recommendations in Recommended Actions for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/guidance-based-recommendations-in-recommended-actions-for-itsm.md)**  
ITSM base system includes the following guidance based recommendations.
-   **[Field level recommendations in Recommended Actions for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/field-level-recommendations-in-recommended-actions-for-itsm.md)**  
 ITSM base system includes the following field level recommendations for incidents.
-   **[Guidances in Recommended Actions for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/guidances-in-recommended-actions-for-itsm.md)**  
ITSM base system includes the following guidances.
-   **[Resource generators in Recommended Actions for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/resource-generators-in-recommended-actions-for-itsm.md)**  
ITSM base system includes the following resource generators.

**Parent Topic:**[Recommended Actions for ITSM in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/recommended-actions-for-itsm-in-service-operations-workspace.md)