---
title: Record page configurations in Service Operations Workspace for ITSM
description: You can configure the data available in record pages in Service Operations Workspace for ITSM.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/record-page-configurations-sow-itsm.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Getting started with Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Record page configurations in Service Operations Workspace for ITSM

You can configure the data available in record pages in Service Operations Workspace for ITSM.

\[Omitted image "sow-incident-tabs-header-new.gif"\] Alt text: Tabs of an incident record

## Record view options in SOW

Use the display options at the bottom of the incident record to control how much of the record and its activity you see at once. Select the icon for the view you want.

**Record only\[Omitted image "sow-record-only-icon.png"\] Alt text: Record only icon**: Shows the incident record across the full width of the workspace, with the Record Information panel on the right. Use this view to focus on the record fields, such as Impact, affected CIs, and assignment details, without the activity stream.

**Activity stream only\[Omitted image "sow-activity-stream-only-icon.png"\] Alt text: Activity stream icon**: Shows the record alongside the Record Information panel, with the activity stream available in a compact layout. Use this view when you want to read recent activity while keeping the record fields in sight.

**Split view \[Omitted image "sow-split-view-icon.png"\] Alt text: Split view icon**: Divides the workspace into three areas—the record on the left, the Compose and Activity panel in the center, and the Record Information panel on the right. Use this view to add work notes or comments and review the full activity history while you work in the record.

## Resize the panes in Split view

In Split view, drag the resizable panes divider handle to adjust how much space each pane takes. Point to the divider between two panes, then drag the handle to make one pane wider and the other narrower. Use this control to give more room to the area you're working in, such as widening the Activity panel while you review work notes.

-   **[Configure the incident record page in SOW for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configure-incident-record-page.md)**  
Configure the data displayed in various incident tabs such as **Overview** and **Details** tabs.
-   **[Configure the change record page in SOW for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configure-change-form-sow.md)**  
Configure the data displayed in various Change record tabs such as **Overview** and **Details** tabs.

**Parent Topic:**[Getting started with Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/getting-started-sow.md)