--- title: Resource generators in Recommended Actions for ITSM description: ITSM base system includes the following resource generators. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/resource-generators-in-recommended-actions-for-itsm.html release: australia product: Service Operations Workspace classification: service-operations-workspace topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 2 breadcrumb: [Recommended Actions for ITSM reference, Recommended Actions for ITSM in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management] --- # Resource generators in Recommended Actions for ITSM ITSM base system includes the following resource generators.

Resource Generator	Description
Assignment group using Classification	The recommendation- Assignment group \(Classification\),uses this resource generator to return field predictions in the Assignment group field of the current incident.
Configuration item using Classification	The recommendation- Configuration item \(Classification\), uses this resource generator to return field predictions in the configuration item field of the current incident.
Incident Fields predictions TI	The recommendation- Incident Fields value prediction \(TI\), uses this resource generator to return field predictions in the Assignment group, configuration item, and service fields of the current incident.
Open PRBs using CI & Service	The recommendation- Open PRBs \(CI & service\), uses this resource generator to return problems with same CI & Service, which can be linked to current incident.
Propose major incident using trend	The recommendation- Propose Major Incident \(Trend\),uses this resource generator to return incidents which can be proposed as a major incident.
Resolved Incidents with same CI & Service	The recommendation- Similar Resolved incidents \(CI & Service\), uses this resource generator to return resolved incidents with same CI & Service, whose resolution can be linked to current incident.
Service using Classification	The recommendation- Service \(Classification\), uses this resource generator to return field predictions in the Service field of the current incident.
Similar KBs using similarity	The recommendation- Similar KB Articles \(Similarity\), uses this resource generator to return KB articles as recommendations which can be attached to the current incident.
Similar major incident using trends	The recommendation- Similar Major Incident \(Trend\), uses this resource generator to return major incidents which can be linked to the current incident.
Similar open incidents using similarity	The recommendation- Similar Open Incidents \(Similarity\), uses this resource generator to return open incidents which can be linked to the current incident.
Similar Open Incidents with same CI & Service	The recommendation- Similar Resolved incidents \(CI & Service\), uses this resource generator to return open incidents with same CI & Service.
Similar PRBs using similarity	The recommendation- Similar Open PRBs \(Similarity\), uses this resource generator to return problems which can be linked to the current incident.
AI Search Resource Generator	The recommendation- AI Search, uses this resource generator to return AI-powered search results as recommendations.
Similar incidents using TI similarity	The recommendation- Similar Incidents \(TI\), uses this resource generator to return similar records for incidents.
Similar resolved incidents using similarity	The recommendation- Similar Resolved Incidents \(Similarity\), uses this resource generator to return resolved incidents whose resolution can be copied to the current incident.

**Parent Topic:**[Recommended Actions for ITSM reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/recommended-actions-for-itsm-reference.md)