---
title: Review skills to add to your skill set
description: Evaluate the skill proficiency for an existing skill or add a new skill and request approval to update those skills in your skill set. Get notified when your manager requests a skill review.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/review-skills-wfo-itsm.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Workforce Optimization for ITSM in the Service Operations Workspace, Optimizing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Review skills to add to your skill set

Evaluate the skill proficiency for an existing skill or add a new skill and request approval to update those skills in your skill set. Get notified when your manager requests a skill review.

## Before you begin

Role required:sn\_wfo\_skillreview.user

## About this task

You will receive a notification when your manager initiates or approves a skill review request.

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the List icon \(\[Omitted image "sow-list.png"\] Alt text: List icon\).

3.  Send a request to review an updated skill proficiency or to review a new skill to be added to your skill set.

<table id="choicetable_sz5_hnf_jtb"><thead><tr><th align="left" id="d258793e80">

To

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Do this

</th></tr></thead><tbody><tr><td id="d258793e89">

**Send a request to review an updated skill proficiency**

</td><td>

1.  Go to **Skill review requests** &gt; **Pending user review**. You can also access the skill review request from your notifications.
2.  Select a skill request review record.
3.  In the **Skill review results** tab, evaluate the existing skill levels for the list of skills displayed in the record. You can use the pagination to scroll through the skill review results.
4.  In the **New skill level** field, update the new skill level for a skill based on your proficiency.


</td></tr><tr><td id="d258793e128">

**Send a request to review a new skill to be add to your profile**

</td><td>

1.  Select **Request skill review**.
2.  In the **Title** field, enter a title for the request.
3.  Select **Save**. The **Skill review results** page appears.
4.  Select **Add new skill**.
5.  In the **Skill** field, select a skill that you want approval for to add to your skill set.
6.  In the **Skill level** field select the skill level based on your proficiency.
7.  Select **Save**. An **Add new skill** section appears below the Skill review results section. You can add more new skills and select the skill levels for each added skill and select **Save**.


</td></tr></tbody>
</table>4.  Select **Submit for review**.

    When your manager approves or rejects the skill review request and completes it, you will receive a notification.


**Parent Topic:**[Workforce Optimization for ITSM in the Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/wfo-itsm-service-operations-workspace.md)