---
title: Service Operations Workspace for ITSM
description: ServiceNow Service Operations Workspace is a configurable workspace included in ITSM Professional and Enterprise subscriptions that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace for ITSM.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/sow-landing-page.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: reference
last_updated: "2025-07-31"
reading_time_minutes: 2
breadcrumb: [IT Service Management]
---

# Service Operations Workspace for ITSM

ServiceNow® Service Operations Workspace is a configurable workspace included in ITSM Professional and Enterprise subscriptions that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace for ITSM.

## Service Operations Workspace overview

Service Operations Workspace provides a unified interface for IT service agents to manage incidents, changes, requests and approvals. It supports configurable dashboards, list views, and record pages for ITSM and ITOM workflows.

\[Omitted image "sow-overview-landing-new-bg.svg"\] Alt text: Service Operations Workspace

For information about how you can automate and optimize your services and operations using Service Operations Workspace, see [Automating and optimizing your services and operations using Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/better-together/service-operations.md).

## Get started with Service Operations Workspace for ITSM

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Terminology used in Service Operations Workspace for ITSM \[Omitted image "icon-reference.png"\] Alt text: SOW terminology Learn about the frequently used terms in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/terminology-used-in-sow-for-itsm.md)

</td><td>

[Exploring Service Operations Workspace for ITSM \[Omitted image "icon-explore.png"\] Alt text: Explore Learn about Service Operations Workspace for ITSM concepts and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/explore-sow.md)

</td><td>

[Configuring Service Operations Workspace for ITSM \[Omitted image "icon-set-up.png"\] Alt text: Get started Learn about the implementation and configurations in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configure-sow.md)

</td></tr><tr><td>

[Operating IT services in your organization \[Omitted image "icon-workspace.png"\] Alt text: Operating IT Services Start operating IT services in your organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/enhancing-services-operations-in-organization.md)

</td><td>

[Managing IT services in your organization \[Omitted image "icon-reference.png"\] Alt text: Managing IT services Promptly investigate the root cause and resolve the incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/managing-services-operations-in-organization.md)

</td><td>

[Optimizing IT services in your organization \[Omitted image "icon-explore.png"\] Alt text: Optimizing IT services Enhance and optimize IT services in your organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/optimizing-services-operations-in-organization.md)

</td></tr></tbody>
</table>## Common tasks

Use the following links for the frequently performed tasks in Service Operations Workspace for ITSM.

-   [Create an incident in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/create-incident-sow.md)
-   [View and approve records in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/view-approvals-sow.md)
-   [Manage the dashboard in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/manage-it-agent-dashboard.md)
-   [Create a list in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/create-list-sow.md)
-   [Configure a task record form in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configure-form-layout-task.md)

For information about Service Operations Workspace for ITOM, see [Service Operations Workspace for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/sow-landing-page-itom.md).

## Helpful resources

[Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)

## Licensing

Service Operations Workspace for ITSM is included in the ITSM Professional and Enterprise license bundles. To verify your entitlement or activate the plugin, see the **** Service Operations Workspace listing on the ServiceNow store.