---
title: Start a conference call using Microsoft Teams in Service Operations Workspace
description: Start a conference call from Microsoft Teams to work towards the resolution of an incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/start-conference-call-microsoft-teams.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Microsoft Teams to make conference calls in Service Operations Workspace, Notify in Service Operations Workspace, Collaboration in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Start a conference call using Microsoft Teams in Service Operations Workspace

Start a conference call from Microsoft Teams to work towards the resolution of an incident.

## Before you begin

Role required: itil

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the **List** \(\[Omitted image "list-icon-new.png"\] Alt text: List icon\) icon.

3.  Select **Incidents** > **Open**.

4.  Select the incident record.

5.  Select the **Collaborate** icon \(\[Omitted image "collab-icon-02.png"\] Alt text: Collaborate icon\) from the contextual side panel.

6.  Select the **Calls** tab, and then select the plus \(+\) icon.

7.  Select **Start MS Teams meeting**.

8.  On the form, fill in the fields.

<table id="table_ovh_qxh_teams"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Conference bridge

</td><td>

Option to choose the conference bridge.

</td></tr><tr><td>

Title

</td><td>

Option to provide a title for the conference call

</td></tr><tr><td>

Add participants

</td><td>

Options to add participants for the conference call.

</td></tr><tr><td>

Include a brief message for participants

</td><td>

Provide a brief summary about the issue to be discussed in the conference call.

</td></tr></tbody>
</table>9.  Select **Start**.


**Parent Topic:**[Use Microsoft Teams to make conference calls in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/microsoft-teams-sow.md)