---
title: Universal Task in Service Operations Workspace
description: Agents can use the Universal Task application to create tasks for employees and to manage the request resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/using-ut-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Universal Task in Service Operations Workspace

Agents can use the Universal Task application to create tasks for employees and to manage the request resolution.

-   **[Create a universal task for a universal request in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/create-ut-sow.md)**  
Create a universal task for a request and assign it to the employee or create multiple tasks for a request by using Universal Task.
-   **[Universal Task in Service Operations Workspace reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/components-installed-ut-sow.md)**  
Several types of components are installed with activation of the Universal Task application, including tables and user roles.

**Parent Topic:**[Managing IT services in your organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/managing-services-operations-in-organization.md)

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