---
title: View the SLA details for problems
description: View the SLA details of a problem in the contextual side panel of Service Operations Workspace so that you can prioritize the problem and resolve it within the defined SLA timeline.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/view-sla-problem-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring Problem Management in Service Operations Workspace, Getting started with Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# View the SLA details for problems

View the SLA details of a problem in the contextual side panel of Service Operations Workspace so that you can prioritize the problem and resolve it within the defined SLA timeline.

## Before you begin

You must configure the Service Level Agreement \(SLA\) timer for Problem Management. Select from the existing **Problem resolution** and **Problem response** configurations, or create your own. For more information, see [Configure the SLA timer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/sla-timer-configurations.md) and [Create an SLA definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/t_CreateAnSLADefinition.md).

Role required: admin

## Procedure

1.  Navigate to **All** > **Problem** > **Workspace Configuration** > **Contextual Sidebar**.

2.  From the **SLAs and timings** row, set the Active column value to **true**.


## Result

The **SLAs and timings** card is visible within **Record information** in the Service Operations Workspace contextual sidebar.