---
title: Work on an incident list page in Service Operations Workspace
description: Perform various actions on an incident from the incident list page in Service Operations Workspace \(SOW\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/work-incident-list-page-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Incident Management in Service Operations Workspace, Operating IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Work on an incident list page in Service Operations Workspace

Perform various actions on an incident from the incident list page in Service Operations Workspace \(SOW\).

## Before you begin

Role required: itil, sn\_service\_desk\_agent

## Procedure

1.  Navigate to **All** > **Service Operations Workspace**.

2.  Select the **List** \(\[Omitted image "dpr-icon-list-view.png"\] Alt text: List icon\) menu.

3.  Under Incidents, select any of the following filter categories open the incident list.

    -   Assigned to you - List of incidents that are assigned to you.
    -   Unassigned - List of incidents that aren't assigned to any agent.
    -   Open - List of incidents with status other than **Resolved** or **Closed**.
    -   Resolved - List of incident with **Resolved** status.
    -   All - List of all incidents.
4.  Perform any of the following actions on the incident list page.

<table id="choicetable_l1y_yhz_ydc"><thead><tr><th align="left" id="d197913e128">

Option

</th><th align="left" id="d197913e131">

Description

</th></tr></thead><tbody><tr><td id="d197913e137">

**Assign to me**

</td><td>

Select the **More actions** \(\[Omitted image "dpr-icon-more-actions-v.png"\]\) icon corresponding to the incident record, and then select **Assign to me** to assign the incident record to yourself.

</td></tr><tr><td id="d197913e155">

**Reassign**

</td><td>

Select the **More actions** \(\[Omitted image "dpr-icon-more-actions-v.png"\]\) icon corresponding to the incident record, and then select **Reassign** to reassign the incident record to other agents.

</td></tr><tr><td id="d197913e172">

**Copy URL**

</td><td>

Select the **More actions** icon \(\[Omitted image "dpr-icon-more-actions-v.png"\]\) icon corresponding to the incident record, and then select **Copy URL** to copy the URL of the incident record. You can then share the URL with other agents.

</td></tr><tr><td id="d197913e189">

**Copy sys\_id**

</td><td>

Select the **More actions** icon \(\[Omitted image "dpr-icon-more-actions-v.png"\]\) icon corresponding to the incident record, and then select **Copy sys\_id** to copy the sys\_id of the incident record. You can then share the sys\_id with other agents.

</td></tr><tr><td id="d197913e207">

**Edit form**

</td><td>

Select the **Edit** \(\[Omitted image "icon-edit-pencil.png"\] Alt text: Edit\) icon to update the incident record from the list page. The incident form opens on the side panel with the following two tabs:

-   Details: Includes all the incident record information such as short description, impact, assignment, cause and resolution.
-   Activity: Includes all the incident record activity information.


</td></tr><tr><td id="d197913e239">

**New**

</td><td>

Select **New** to create an incident.

</td></tr><tr><td id="d197913e251">

**Export**

</td><td>

Select **Export** to export the list of incidents in excel \(.csv\), pdf or html.

</td></tr><tr><td id="d197913e276">

**Filter**

</td><td>

Select the **Filter** \(\[Omitted image "pace-filter-icon.jpg"\] Alt text: Filter\) icon to filter the incident list based on specific conditions. You can set up these conditions to customize your filter. The animated number on the **Filter** \(\[Omitted image "pace-filter-icon.jpg"\] Alt text: Filter\) icon shows how many filters are currently applied to the incident list.

</td></tr><tr><td id="d197913e311">

**Refresh**

</td><td>

Select the **Refresh** \(\[Omitted image "refresh-list-icon.png"\]\) icon to refresh the list of incidents.

</td></tr><tr><td id="d197913e325">

**Search**

</td><td>

Select the **Search** \(\[Omitted image "search\_icon.png"\] Alt text: Search\) icon to search an incident using any incident information as variable.

</td></tr><tr><td id="d197913e348">

**Edit column \(Personalize list\)**

</td><td>

Select the **Edit column** \(\[Omitted image "toggle-compose-setting.png"\] Alt text: Edit column\) icon to configure the view of the columns for the incident. The column represents the fields of the incident record. You can add or remove the columns from the incident list. An animated dot symbol on the **Edit column** option indicates whether the columns in the list are edited or personalized.

</td></tr><tr><td id="d197913e375">

**Group by**

</td><td>

Select the **More actions** \(\[Omitted image "dpr-icon-more-actions-v.png"\]\) icon corresponding to the column name, and then select **Group by** to group the incident list by the column name. The column name is the name of the field in the incident record.

</td></tr><tr><td id="d197913e395">

**Show matching**

</td><td>

Select the **More actions** \(\[Omitted image "dpr-icon-more-actions-v.png"\]\) icon corresponding to the incident record row, and then select **Show Matching** to show the incident with matching details.

</td></tr><tr><td id="d197913e412">

**Filter out**

</td><td>

Select the **More actions** \(\[Omitted image "dpr-icon-more-actions-v.png"\]\) icon corresponding to the incident record row, and then select **Filter out** to filter out or remove the incident with matching details.

</td></tr></tbody>
</table>
**Parent Topic:**[Incident Management in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/incident-sow.md)

**Related topics**  


[Create an incident in Service Operations Workspace]()

[View and update incident information on the Overview tab]()

[Viewing incident record information using the Contextual side panel]()

[Work on an incident record in Service Operations Workspace]()

[Remedial actions using Playbook]()

[Close resolved incident]()

[Reopen an incident in Service Operations Workspace]()

[Incident Management in Service Operations Workspace reference]()