---
title: Manage your work and schedule absence
description: Request absence and provide coverage for a shift. You can also request over-time for a shift.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/work-on-a-schedule-in-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Scheduling in service operation workspace, On-Call Scheduling in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Manage your work and schedule absence

Request absence and provide coverage for a shift. You can also request over-time for a shift.

## About this task

You can schedule your own time off and suggest a suitable cover from among the fellow roster members. This helps the shift manager and on-call admin in planning shifts and making sure that members are available to respond to incidents and escalations at all times.

Get an overview of how to schedule an absence with this video.

## Before you begin

Role required: itil

## Procedure

1.  Navigate to **Workspaces** > **Service Operation Workspace**.

2.  Select the **Schedule** menu to view your calendar.

    You can also do the following to view your calendar:

    -   Navigate to **Workspaces** > **Service Operation Workspace**.
    -   Select **Teams** menu from home page and select a team.
    -   Select **Schedule** tab to view all the schedules for the team.
3.  Select a shift card and select \[Omitted image "icon-sr-more-actions-vertical.png"\] Alt text: More icon or right-click a shift card.

    \[Omitted image "schedule\_absence\_schedule\_sow.png"\] Alt text: Schedule with a schedule absence

4.  Select **Schedule absence** to request absence for the shift and provide the following details:

    -   Member
    -   All day toggle button
    -   Start time and End time
    -   Proposed cover
    -   Notes
    \[Omitted image "schedule\_absence\_form\_sow.png"\] Alt text: Schedule absence form

5.  Select **Schedule absence**.


**Parent Topic:**[Scheduling in service operation workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/scheduling-in-service-operation-workspace.md)