---
title: Create or modify Walk-up Experience schedules
description: Once you know the hours of operation for your Walk-up Experience location, you can either access the base-system default schedules or create new schedules to associate with your walk-up location.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/walk-up-experience/configure-walkup-location-schedules.html
release: australia
product: Walk-Up Experience
classification: walk-up-experience
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Walk-up Experience, IT Service Management]
---

# Create or modify Walk-up Experience schedules

Once you know the hours of operation for your Walk-up Experience location, you can either access the base-system default schedules or create new schedules to associate with your walk-up location.

## Before you begin

Role required: admin or sn\_walkup.walkup\_admin

## Procedure

1.  To view and use a base-system default schedule in the Walk-up Experience application, navigate to **Walk-up Experience** > **Administration** > **Schedules**.

    You can view all available base-system default schedules, such as **8-5 weekdays excluding holidays**.

2.  To modify an existing base-system schedule, click the schedule name, otherwise click **New** to create a schedule if none of the default schedules apply for your walk-up location.

3.  Complete the Schedule New record form or modify fields on an existing form.

    To complete this process and for detailed information on creating, modifying, and using schedules in the system, including a definition of all form fields, refer to [Schedules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_UseSchedules.md) .


**Parent Topic:**[Configuring Walk-up Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walkup-experience-configuration.md)