---
title: Configure Walk-up Experience service channel
description: Configure the Walk-up Experience service channel to meet the needs of your walk-up agents and how they are assigned to and manage interactions in Agent Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/walk-up-experience/configure-walkup-service-channel.html
release: australia
product: Walk-Up Experience
classification: walk-up-experience
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Walk-up Experience, IT Service Management]
---

# Configure Walk-up Experience service channel

Configure the Walk-up Experience service channel to meet the needs of your walk-up agents and how they are assigned to and manage interactions in Agent Workspace.

## Before you begin

Role required: sn\_walkup.walkup\_admin or admin

## About this task

The Walk-up Experience service channel is viewed and configured through Advanced Work Assignment. You can modify default values and conditions as desired.

## Procedure

1.  Navigate to **All** > **Advanced Work Assignment** > **Service Channels**.

2.  Select **Walk-up** to open the Walk-up Experience service channel.

3.  Refer to [Configure a service channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/awa-create-service-channel.md) for detailed information regarding the Service Channel Walk-up form values and conditions.

    For more information regarding Advanced Work Assignment service channels, including configuring capacity and utilization, inbox layout, and overriding agent capacity for selected agents, refer to [Service channels](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/awa-service-channels.md).


**Parent Topic:**[Configuring Walk-up Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walkup-experience-configuration.md)