---
title: Devices required to deliver Walk-up Experience
description: The functionality of the Walk-up Experience application relies on different kinds of devices. Users can check into an online walk-up queue using a desktop or laptop computer, tablet, or mobile phone.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/walk-up-experience/devices-required-to-deliver-walk-up-experience.html
release: australia
product: Walk-Up Experience
classification: walk-up-experience
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Walk-up Experience, IT Service Management]
---

# Devices required to deliver Walk-up Experience

The functionality of the Walk-up Experience application relies on different kinds of devices. Users can check into an online walk-up queue using a desktop or laptop computer, tablet, or mobile phone.

Onsite walk-up location users can check into the queue by scanning an employee badge or with a provided, typically stationary, tablet.

The following guidance describes what devices are needed and function best for each Walk-up Experience feature:

-   Online check-in and appointment scheduling: Desktop or laptop computer, tablet, or mobile phone.
-   Onsite check-in: Tablet or a desktop.
-   Onsite queue: Large flat screen TV. This feature is designed for larger display devices, such as a TV monitor. It isn’t supported on a tablet.
-   Onsite CSAT survey: Tablet or a desktop.
-   Onsite badge reader: Badge scanning integration. For complete details, refer to [Badge Reader Integration for Walk-up Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/badge-scan-walkup-onsite.md).

**Note:** To optimize the experience for Apple iOS-based tablet devices, save the opened Check-in and CSAT survey tabs to the homepage of the device. When selected from the homepage, they open in full screen.