---
title: Enable Walk-up Experience appointment booking
description: Enable or disable the appointment booking feature for Walk-up Experience as well as for the individual walk-up service locations available to requesters.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/walk-up-experience/enable-walkup-appointment-booking.html
release: australia
product: Walk-Up Experience
classification: walk-up-experience
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Walk-up Experience appointment booking administration, Book Walk-up Experience appointments, Configure, Walk-up Experience, IT Service Management]
---

# Enable Walk-up Experience appointment booking

Enable or disable the appointment booking feature for Walk-up Experience as well as for the individual walk-up service locations available to requesters.

## Before you begin

Role required: sn\_walkup.walkup\_admin or admin

## About this task

The Appointment Booking plugin \(com.snc.appointment\_booking\) must be activated to use the application.

When appointment booking is enabled, the **Schedule an appointment** tab appears on the online check-in page. The requesters can choose a reason for the appointment and select a date a time from current available appointments.

## Procedure

1.  Navigate to **All** > **Appointment Booking** > **Appointment Booking Configuration**.

2.  Select **Walk-up Experience**.

    The **Walk-up Experience** configuration is provided with the base system **Appointment Booking** feature.

3.  Click **Active** to enable appointment booking for the Walk-up Experience application.

4.  In the Appointment Booking Service Configuration related list, select the name of a service.

    For Walk-up Experience, a service is defined by the physical location of a walk-up queue. Every walk-up queue associated with your application is a service that needs to be configured for appointment booking.

    The Appointment Booking Service Configuration form for the selected service opens.

5.  Select **Active** to set the field to true.

6.  Select **Update**.


**Parent Topic:**[Walk-up Experience appointment booking administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walkup-appointment-administration.md)