---
title: Join a queue at the Walk-up Experience Tech Lounge
description: Join a queue at a ServiceNow Walk-up Experience Tech Lounge by using the Now Mobile app for immediate assistance with an issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/walk-up-experience/join-queue-now-mobile.html
release: australia
product: Walk-Up Experience
classification: walk-up-experience
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Walk-up Experience on Now Mobile, Walk-up Experience, IT Service Management]
---

# Join a queue at the Walk-up Experience Tech Lounge

Join a queue at a ServiceNow Walk-up Experience Tech Lounge by using the Now® Mobile app for immediate assistance with an issue.

## Before you begin

Role required: user

## Procedure

1.  On your mobile device, tap the Now® Mobile app icon \(\[Omitted image "now-mobile.png"\] Alt text: NOW mobile app icon\).

2.  Navigate to the list of available Tech Lounges using any of these options.

    |Tab|Navigation|
    |---|----------|
    |**My Items**|Tap the headphones icon \(\[Omitted image "quickaction.png"\] Alt text: Headphones icon.\).|
    |**Services**|Tap the more options icon **\(\[Omitted image "quickaction2.png"\] Alt text: more options icon.\)** > **Visit a Tech Lounge**.|
    |**Information**|Tap the headphones icon \(\[Omitted image "quickaction.png"\] Alt text: Headphones icon.\).|

3.  From the list of active Tech Lounges, tap your preferred Tech Lounge.

4.  Tap **Join Queue**.

    **Note:** This option is displayed only when the Tech Lounge is open. If the Tech Lounge is closed, wait to join a queue during the normal operating hours. Alternatively, you can book an appointment if the option is available. For more information on how to book an appointment, see [Book an appointment at a Walk-up Experience Tech Lounge](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/make-appointment-now-mobile.md).

5.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Reason|Reason for your visit.|
    |Description|Brief description of the problem.|

6.  Tap **Submit**.

    Your visit details and position in the queue are displayed on the screen.


**Parent Topic:**[Walk-up Experience on Now Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walk-up-experience-now-mobile.md)