---
title: Walk-up Experience appointment booking administration
description: Create or modify the Walk-up Experience Appointment Booking feature.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/walk-up-experience/walkup-appointment-administration.html
release: australia
product: Walk-Up Experience
classification: walk-up-experience
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Book Walk-up Experience appointments, Configure, Walk-up Experience, IT Service Management]
---

# Walk-up Experience appointment booking administration

Create or modify the Walk-up Experience **Appointment Booking** feature.

Administrators can create, modify, and enable the Walk-up Experience application configuration. Appointment booking administrators \(appointment\_booking\_admin\) can create, modify, and enable configurations for service locations within the Walk-up Experience application.

Walk-up Experience is an application level configuration provided with the base system appointment booking feature. You can include as many service level configurations as needed. The service level configurations apply to the individual walk-up queue locations that exist. Administrators can modify these configurations as needed or use them as examples to create new configurations.

For more information on appointment booking administration, see [Administer appointment booking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/appointment-booking-administer.md)

-   **[Enable Walk-up Experience appointment booking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/enable-walkup-appointment-booking.md)**  
Enable or disable the appointment booking feature for Walk-up Experience as well as for the individual walk-up service locations available to requesters.
-   **[Configure Walk-up Experience appointment booking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walkup-appointment-booking-config.md)**  
Create or modify appointment booking configurations for the Walk-up Experience. You can view or modify the Walk-up Experience application appointment booking configuration and create or modify related service appointment configurations.
-   **[Configure Variable time slots for appointment booking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/variable-time-slots.md)**  
Variable time slots, such as work duration and dates, for appointments can be configured and booked based on the reason for a location. The reason can be an issue or request.
-   **[Configure maximum multiple appointments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/configure-max-multiple-appointments.md)**  
Enhance Walk-up Experience service experience by helping requesters to book multiple appointments simultaneously. You can configure the location to accept multiple bookings and also decide the maximum number of appointments a requester can book at a location.
-   **[Configure appointment type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/configure-appointment-type.md)**  
Support requesters in-person and virtually and assist them through remote appointment.

**Parent Topic:**[Book Walk-up Experience appointments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walkup-appointment-booking.md)